If you want to pursue a career in IT then our IT Support Technician course is for you. There is a wide range of subjects required to excel in an IT career. Here’s what you can learn:
| Subject Code | Subjects of Study | Subjects Description | Hours |
|---|---|---|---|
|
Lesson 1: |
Installing Motherboards and Connectors |
Explain Cable Types and Connectors, Install and Configure Motherboards, Explain Legacy Cable Types. |
20 |
|
Lesson 2: |
Installing System Devices |
Install and Configure Power Supplies and Cooling, Select and Install Storage Devices, Install and Configure System Memory, Install and Configure CPUs. |
20 |
|
Lesson 3: |
Troubleshooting PC Hardware |
Apply Troubleshooting Methodology, Configure BIOS/UEFI, Troubleshoot Power and Disk Issues, Troubleshoot System and Display Issues. |
20 |
|
Lesson 4: |
Comparing Local Networking Hardware |
• Compare Network Types, Compare Networking Hardware, Explain Network Cable Types, Compare Wireless Networking Types. |
20 |
|
Lesson 5: |
Configuring Network Addressing and Internet Connections |
• Compare Internet Connection Types, Use Basic TCP/IP Concepts, Compare Protocols and Ports, Compare Network Configuration Concepts. |
20 |
|
Lesson 6: |
Supporting Network Services |
• Summarise Services Provided by Networked Hosts, Compare Internet and Embedded Appliances, Troubleshoot Networks. |
20 |
|
Lesson 7: |
Summarising Virtualisation and Cloud Concepts |
• Summarise Client-Side Virtualisation, Summarise Cloud Concepts. |
20 |
|
Lesson 8: |
Supporting Mobile Devices |
• Set Up Mobile Devices and Peripherals, Configure Mobile Device Apps, Install and Configure Laptop Hardware, Troubleshoot Mobile Device Issues. |
20 |
|
Lesson 9: |
Supporting Print Devices |
• Deploy Printer and Multifunction Devices, Replace Print Device Consumables, Troubleshoot Print Device Issues. |
20 |
|
Lesson 10: |
Configuring Windows |
• Configure Windows User Settings, Configure Windows System Settings. |
20 |
|
Lesson 11: |
Exam |
Semester Final Exam |
03 |
| Subject Code | Subjects of Study | Subjects Description | Hours |
|---|---|---|---|
|
Lesson 1: |
Installing Motherboards and Connectors |
• Use Management Consoles, Use Performance and Troubleshooting Tools, Use Command-line Tools. |
20 |
|
Lesson 2: |
Identifying OS Types and Features |
• Explain OS Types, Compare Windows Editions |
20 |
|
Lesson 3: |
Supporting Windows |
• Perform OS Installations and Upgrades, Install and Configure Applications, Troubleshoot Windows OS Problems. |
20 |
|
Lesson 4: |
Managing Windows Networking |
Manage Windows Networking, Troubleshoot Windows Networking, Configure Windows Security Settings, Manage Windows Shares. |
20 |
|
Lesson 5: |
Configuring SOHO Network Security |
Explain Attacks, Threats, and Vulnerabilities, Compare Wireless Security Protocols, Configure SOHO Router Security, Summarise Security Measures. |
20 |
|
Lesson 6: |
Managing Linux and macOS |
Identify Features of Linux, Identify Features of macOS. |
20 |
|
Lesson 7: |
Managing Security Settings |
Configure Workstation Security, Configure Browser Security, Troubleshoot Workstation Security Issues. |
20 |
|
Lesson 8: |
Supporting Mobile Software |
Configure Mobile OS Security, Troubleshoot Mobile OS and App Software, Troubleshoot Mobile OS and App Security. |
20 |
|
Lesson 9: |
Using Support and Scripting Tools |
Use Remote Access Technologies, Implement Backup and Recovery, Explain Data Handling Best Practices, Identify the Basics of Scripting. |
20 |
|
Lesson 10: |
Implementing Operational Procedures |
Implement Best Practice Documentation, Use Proper Communication Techniques, Use Common Safety and Environmental Procedures. |
20 |
|
Lesson 11: |
Exam |
Semester Final Exam |
03 |
| Sl Number | Subjects | Marks |
|---|---|---|
|
01. |
Hardware Fundamentals |
100 |
|
02. |
Networking |
100 |
|
03. |
Operating Systems |
100 |
|
04. |
Security |
100 |
|
05. |
Software Troubleshooting |
100 |
|
06. |
Operational Procedures |
100 |
|
07. |
Mobile Devices |
100 |
|
08. |
Virtualization and Cloud Computing |
100 |
|
09. |
Typing Practice |
100 |
|
10. |
Basic Langue’s (English) |
100 |